How can we help?
Quick answers below, and real humans behind every one of these buttons.
Questions, answered
Can’t find yours? Email us — a real person answers, and they’ve probably packed a kit that morning.
The Penworthy Company
219 N. Milwaukee St, Milwaukee, WI 53202
Orders & shipping
When will my kit arrive?
Most orders are on their way within 1 week.
How much is shipping?
Shipping is calculated at checkout.
How do I track an order?
Everything lives under Account → Orders — including tracking numbers and delivery updates.
Returns & replacements
What is your return policy?
Kits are complete, curated sets, so all sales are final. But if anything arrives damaged, incomplete, or incorrect, report it within 7 days of the ship date and we’ll make it right.
A piece is missing or broken — now what?
Email customerservice@penworthy.com with your order number (a quick photo helps). Replacements ship free.
Payment & ESA funds
What payment methods do you accept?
Credit and debit cards and PayPal — and families with ESA or program funds can find our kits in their state’s approved marketplace.
How do I shop with my ESA funds?
Find Penworthy in your state’s approved marketplace and order there with your program balance — or buy here by card and keep the receipt if your program reimburses. More on ESA funds →
Can I get a receipt for ESA reimbursement?
Yes — every order has a downloadable PDF receipt under Account → Receipts.
Kits & contents
What’s inside a kit?
A themed book, multiple hands-on activities, and a reusable tote. See how kits work →
Can I buy components separately?
No — kits and book sets ship complete.
Buying for a school or program?
Volume pricing for schools, districts, and care networks — email customerservice@penworthy.com with what your classrooms need and we’ll put together a quote.